All coral and other livestock are strictly non-returnable and cash refunds are not granted. In the event a coral has died in shipment please see our DOA policy below.
While we do our best to ensure that every coral makes it to you alive and healthy, sometimes a coral does not make it. Please provide photographs of any coral dead on arrival and we will issue you a credit for the cost of the coral. Include clear photos of the coral sealed in the bag or coral container with original water, and a photo of any damage to the shipping box (if applicable). Please also provide us with any information you find would be helpful (water temp, leaky bags, etc). This helps us troubleshoot what went wrong and helps us to further improve our shipping methods in the future. You must make contact with us within 2 hours of delivery, we ship priority overnight and we do not assume liability for coral left in the box all day.
Only credit for the dead coal is available, we will not ship a replacement as no two coral frags are identical. We usually have similar corals which you can use your credit to purchase. Shipping fees are non-refundable unless damage was caused by the shipping company.WE ARE NOT RESPONSIBLE FOR ANY DELAYS with SHIPPING DUE TO WEATHER OR MECHANICAL FAILURE.. THIS WILL VOID OUR DOA POLICY
Even though our DOA policy only provides a 2 hour window for the coral in question to die, we stand behind our corals! If a coral has arrived sick or unhealthy, immediately take pictures and contact us. If the coral recovers, great! If it does not, we will work with you to make it right.